Need help? Email support@getcleanreps.com and we usually reply within two working days. Include your iPhone model and iOS version if something isn’t working.

FAQ

How does the free trial work?

CleanReps Pro starts with a 7-day free trial. If you don’t cancel at least 24 hours before it ends, your subscription starts and renews automatically. HIIT workouts stay free without a subscription.

How do I cancel my subscription?

Open the iPhone Settings app → your name → Subscriptions → CleanReps. Deleting the app does not cancel it.

I paid, but Pro is locked.

Open the paywall in CleanReps and tap Restore, signed in with the same Apple ID you paid with.

My steps don’t show up.

Open Settings → Privacy & Security → Health → CleanReps and turn on Steps. Steps come from Apple Health, so your iPhone or Apple Watch has to record them first.

I don’t get reminders.

Check Settings → Notifications → CleanReps. For gym arrival reminders, location access must be set to Always.

How do I join my coach?

Ask your coach for an invite link or QR code, then open it on your iPhone or scan it in CleanReps.

How do I report or block someone?

In a chat, press and hold a message and choose Report. To block someone, tap the ••• menu at the top of the chat and choose Block. We review every report.

How do I delete my account?

Profile → Delete Account. This removes all your data from our servers straight away. See our privacy policy for details.